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PLEASE NOTE GreenHouston is the City’s Sustainability Office. We do our best to point you in the right direction, but this email is not monitored 24 hours a day and should not be used to report a City of Houston service requests. The best and fastest way to get immediate help is to contact 311.

Please contact 311 with any of the following:

  • Questions about recycling rules, regulations, and recycling center locations
  • Requests for new/additional trash or recycling bins
  • Requests for tree trimming/removal
  • Reporting illegal dumping or missed trash
  • Power outages or utility issues
  • Reporting environmental violations, air/water quality issues
  • Questions about any other city service or service request

By phone: 713.837.0311 or 3-1-1

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